FAQ
What materials are your decor and hardware products made from?
Our pieces are crafted from high-quality materials such as solid brass and, in some designs, glass and wood. We are committed to responsible production — many of our items are made from recycled brass, giving new life to existing materials while maintaining strength and durability.
Do you offer custom decor or hardware designs?
Yes, we offer custom-made hardware tailored to your specifications for wholesale orders.
Custom projects require additional production time, and pricing varies depending on design complexity. Please contact us for more details.
How do I maintain the finish of my decor or hardware?
To preserve the beauty of your pieces, wipe them regularly with a soft cloth. If needed, use a high-quality metal polish. Avoid harsh chemicals or abrasive cleaners, as they may damage the finish.
Do you ship internationally?
Yes, we offer worldwide shipping.
Can I return or exchange an item?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.
Please note that custom-made items, entrance handles, and certain other products are non-returnable.
For full details, please review our Return Policy
How long does it take to receive my order?
Orders are shipped within 1–3 business days (Monday–Friday).
Delivery times vary depending on your location and chosen shipping method.
Is it suitable for gifting?
Yes — we offer gift wrapping. You can request it in the order notes at checkout.
