FAQ

Frequently asked questions
Who makes your products?

Every item is handcrafted by skilled artisans in Indonesia using traditional techniques passed down through generations. We work directly with local makers, ensuring ethical production and fair compensation.
What materials do you use?

We use sustainably sourced materials — including recycled brass and native woods — to honor the earth and reduce waste. Each piece reflects both nature’s beauty and human craftsmanship.
Do you ship internationally?

Yes, we ship worldwide. Shipping times may vary by region. You’ll receive tracking info as soon as your order is on its way.
What’s your return policy?

We accept returns and exchanges within 14 days of delivery. Items must be unused and in original condition. Return shipping is the buyer’s responsibility.
Will I pay customs or import taxes?

USA: We cover all duties and import taxes. You don’t need to pay anything extra.

Other countries (EU, UK, Canada, etc.): Orders may be subject to import taxes or customs fees upon delivery. These charges are the buyer's responsibility.