Refund policy
We want you to love every piece you bring home. If something isn’t right, you have 30 days from delivery to request a return or exchange.
How to start a return
Email us at support@sukohome.com with your order number and the item(s) you’d like to return. We’ll reply with return instructions and the address to send your package to. Items sent back without a confirmed return request cannot be accepted.
Conditions
- Items must be unused, uninstalled, and in their original condition and packaging.
- Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective, or incorrect.
- We recommend a tracked shipping service, as we can’t be responsible for returns lost in transit.
Exchanges
Need a different size or finish? Let us know in your return request and we’ll help you swap it. If the new item has a different price, we’ll refund or charge the difference.
Damaged or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a few photos. We’ll make it right with a replacement or full refund, at no cost to you.
Final sale
Custom and personalized orders, sale items, and gift cards cannot be returned.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank may need a few extra days to post it.
European Union: 14-day right of withdrawal
If your order is shipped to the European Union, you also have the statutory right to cancel your order within 14 days of delivery, for any reason and without justification. The same condition requirements apply.
Questions?
We’re happy to help: support@sukohome.com